Refund policy

Last updated: October 17, 2026

Return and Refund Policy

Returns

We want you to be completely satisfied with your purchases from Zephyr's Market. We offer a 7-day return policy for eligible items. You have 7 days from the date your order is delivered to request a return.

Because we offer a mix of custom manufacturing and off-the-shelf retail, our return eligibility depends heavily on the type of product you ordered:

1. Custom 3D Printed Parts (On-Demand)

  • Non-Returnable for Change of Mind: Due to the bespoke nature of on-demand manufacturing, custom 3D printed items cannot be returned or refunded if you change your mind, or if incorrect 3D models/dimensions were provided at the time of ordering.

  • Defects & Misprints: If your custom print suffers from a manufacturing defect, warping, structural failure not related to your design, or does not match the agreed-upon specifications, please contact us immediately with photos. We will evaluate the issue and provide a free reprint or a full refund.

2. 3D Printer Filament

  • Unopened Spools: You may return unopened filament within 7 days, provided the factory vacuum-sealed packaging is completely intact.

  • Opened Spools: Because 3D printing filament is highly hygroscopic (absorbs moisture from the air, which degrades print quality), we cannot accept returns on opened filament. The only exception is a verified manufacturing defect (e.g., factory cross-tangling or severe diameter inconsistencies).

3. Printer Parts, Hardware & Accessories

  • Standard hardware, nozzles, upgrade kits, and accessories must be returned unused, uninstalled, and in their original packaging.

  • Electronic components (such as mainboards or thermistors) cannot be returned if they have been short-circuited or damaged due to improper user installation.

How to Start a Return

To initiate a return or report a defective item, please contact us at info@zephyrsmarket.com or message us directly on WhatsApp at [Insert WhatsApp Number]. Please include your order number and clear photos of the item if you are reporting a defect or shipping damage.

If your return is accepted, we will provide you with our local return shipping address. Items sent back to us without first requesting a return will not be accepted. We highly recommend using a reliable local courier (such as Domex, Prompt Xpress, or Koombiyo) and retaining the tracking receipt when returning your items.

Return Shipping Costs

  • Defective or Incorrect Items: If the item is defective or we sent the wrong product, Zephyr's Market will cover the cost of return shipping.

  • Standard Returns: For all other eligible returns (e.g., you ordered the wrong filament color and it is unopened), you will be responsible for paying your own shipping costs for returning the item.

Damages and Faulty Items

Please inspect your order upon reception. Under Sri Lankan Consumer Affairs Authority (CAA) guidelines, you are entitled to redress if a product is functionally defective, damaged in transit, or materially different from what was advertised. Contact us immediately so we can evaluate the issue and make it right via a replacement part, a reprint, or a refund.

Exchanges

For off-the-shelf items (like an unopened spool of filament or an unused nozzle), the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

  • Card Payments: If approved, you will be automatically refunded on your original payment method (Visa/Mastercard). Please note that Sri Lankan banks and card networks typically take 7–14 business days to process and post the refund to your account.

  • Cash on Delivery (COD) & Bank Transfers: For COD or direct bank transfer orders, approved refunds will be issued via an online bank transfer to your provided local Sri Lankan bank account. We will request your account name, account number, bank, and branch details to process this. Alternatively, we can issue the refund as store credit for your next purchase.

If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us.